Welcome to our returns and exchanges policy, designed to provide you with a satisfying and transparent shopping experience. At IciAleton, we strive to provide quality products, but we understand that sometimes unforeseen situations may arise.
1. Defective Products
If you receive a defective product, we sincerely apologize for any inconvenience this may cause. To ensure a quick resolution, please follow these steps:
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Keep the original packaging: It is imperative to keep the original packaging of the defective product.
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Visit to our premises: We invite you to visit our premises to exchange the product. This allows us to guarantee a rapid and efficient transition.
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Product exchange: Once at our premises, our team will be happy to assist you in exchanging the defective product for an identical product or an equivalent product, depending on availability.
2. Delivery Costs
If you prefer not to travel to our premises, we also offer the possibility of shipping the new product to your address. However, please note that delivery charges may apply in this case. Fees will be calculated based on your location and chosen delivery method.
3. General Conditions
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To benefit from the exchange, the customer must inform us within 7 days of receipt of the defective product.
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The defective product must be returned in its original packaging with all accessories included.
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Original delivery charges are not refundable.
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We do not offer cash refunds. Exchange for an equivalent product is our main solution in the event of a defect.
At IciAleton, we are committed to guaranteeing your satisfaction. If you have additional questions or concerns, please do not hesitate to contact our customer service team. Thank you for trusting IciAleton with your quality product needs.
